AK
Ayanda K

1 reviews | Active since Sept 2016

20 Feb 2024, 12:36

Disappointed soon to be ex customer.

Currently I make money through trading platforms and I am using Capitec to process payments. Capitec suddenly froze my account because they say there are suspicious activities. I sent them all the details of my trading but they still have not opened my account.

I even received money from my mother as a gift but still I cannot access my account. I never knew that Capitec was still in the dark ages and I don't understand the fact that they are just keeping my money in the bank for nothing. I don't think I will ever recommend Capitec to anybody. They even say people must move their salaries to Capitec.

Please give me back my savings money.

Siphesande Nathan Kempele is my name.

0
Replies (2)
Capitec Bank
Capitec Bank's reply20 Feb 2024, 13:00
Official
Good day Ayanda 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
AK
Ayanda K's update22 Feb 2024, 07:54
Reviewer Update
Thank you, I have received the call. I will follow up again tomorrow as I have been waiting for a while for this to be resolved.