Disappointed service and lack of care

I got ****** and my wallet and card was stollen the ******* used my card and i disputed it there have been only one email with empty promises no one from fruad reached out or did anything I still can't get access to my account deu to only having a copy of my ID and an affidavit they say they can't assist me completely no words to how Disappointed I am with them would not recommend to anyone use another bank do not use capitec. I am In an though place and they just don't care