AW
Anita W

1 reviews | Active since Jan 2017

17 Aug 2023, 19:49

Disappointed no accommodations for unpaid maternity leave

In February & March I notified Capitec and all my other debt places like Nedbank/MFC , Vodacom & Capital Legacy that I will be going on unpaid maternity leave from April. I did not receive any income and still busy with my UIF claim. All proof was send to them.

The credit card department has been so mean and so rude and not to even speak about they contact you and you need to hold on for them and if you answer they want to know how they can help you but they phoned you. After numerous explanations that I will only get a salary end of August they continue to intimidate me and threaten me with legal action. When you explain to them you situation they just dont care they make you feel like **** and then you cant talk to them because they do not listen.

I have never skipped a payment I have been with them for more than 7 years and they could not even accommodate me like all my other debt providers in giving me a break and getting myself together after having a baby. They just want my money. I even took my last food money to make a payment to let them stop harassing me.

They treated me very unkind and I will never forget this I kept on telling them that I do not have money and will make payment once my salary comes in they emotionally damaged me and to make things worse I had to borrow money from my employer to pay them and they cant even clear my credit score they can rune you but they cant fix things when they receive your money.

This is the last I will finish my accounts with them and close it they are so heartless and *********.

They cannot even phone to say thank you for the payment butting me in more debt than I already am.

I will never recommend Capitec Bank.

I cannot even imagine what single moms that has no any support system do if Capitec did this to them this is so emotionally stressful as we all know how our economic is these days.

So disappointed.

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Aug 2023, 21:49
Official
Good day Anita 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank