Disappointed.... Need assistance

Disappointed!!!!so I am currently trying to pay up all my debt to get clear from debt review. Thus far all my creditors have provided me with discount settlements amounts. When I contacted Capitec requesting for a discount settlement amount, all they gave me was my full outstanding amount. I am currently retrenched and have no source of income and really want to get cleared from debt review. Why is it that Capitec cannot provide a discount settlement amount considering the fact that I am unemployed. This is really frustrating as it is not like I am not willing to pay, I am just asking for a discount settlement amount on the account.... Please can someone please assist