1 reviews | Active since Aug 2016
Disappointed in the lack of assistance and communication.
<p>I have logged a call with Capitec call centre at 8.43pm on the 17th of August 2016. Apayment was made into the wrong account utilizing the Capitec App and assistance was requested to reverse/stop this payment. Four (4) additional calls to follow up on the progress was made the 18th of August 2016, it seems like on one even attempted to assist with the request. Every time the call centre indicated they will send an email to follow up with someone, which will confirm the progress via sms. 19 hours later, taking into account the urgency of the matter, no communication or any form of feedback/assistance received from Capitec. I have always been proud and even advocated the good service I received from Capitec, however in my hour need, I am very disappointed in the lack of assistance and communication. :(</p> <p> </p>
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I am happy to confirm that within 15 minutes after received an email that my complaint has been noted on Hello Peter, I received a call from Riaan Jacobs updating me on my query and even confirmed that the funds are back in my account. Thanks for the prompt response. Keep up the good work, now you have a happy customer again. Just unfortunate that it had it came to this in the first place.
I am happy to confirm that within 15 minutes after received an email that my complaint has been noted on Hello Peter, I received a call from Riaan Jacobs updating me on my query and even confirmed that the funds are back in my account. Thanks for the prompt response. Keep up the good work, now you have a happy customer again. Just unfortunate that it had it came to this in the first place.