Disappointed in the fall of service

On the 21 August 2015 at 8h50am. I walked into the Capitec branch and there was NO CRO at the door to assist or greet clients. 3 consultants were at 1 cubicle chatting and the remainder of the staff were chatting very loudy in the back office. I helped myself to a deposit ticket and waited at the cashier, the 3 consultants that were in the front just stopped looked at me and continued chatting. There was no cashier present. I waited for a few minutes and saw that the staff were not interested in helping me so, I left. Upon returning to the branch 10 minutes later staff were still chatting very loudy in the back office and 2 consultants were assisting clients 1 at Cashier and the other at their cublicle. The CRO was hiding behind the screen by the door. The Cashier had seen me earlier but, pretended nothing had happened. I have been a long term client with Capitec and always had great service from the branches. Staff are slacking in client service and it is starting to be noticed. Hopefully this will change in future. thank you