Disappointed in Capitec's service

I bought some electricity units on the app and now I can't load it. They now have 3 token options and NONE of it is working and they are of no help whatsoever. Why have this new stupid option, but they can't even help you with. 😡 Which also means I wasted my time and money on the app. Your whatsapp is also not very user friendly, No help, you also can't get the answers you need. I am very disappointed in Capitec. Never have I ever had any problems with them