Disappointed in Capitec's inhumanity

I am unemployed currently since September 2022 i have a loan at capitec, i made arrangement to pay R 250 on this account and on numerous occasions have told agent that call i am unemployed and till today i am unemployed. I received money from income tax yesterday 5 July 2023 where i had an arrangement confirmed on the 13th of June 2023 and they still took the full debit order amount. i went to the bank ant wanted to reverse this debit order and is even willing to let them keep R 1000.00 of the money they immediately declined my request and was very rude towards me, this money i have received must help me with accommodation and food until i have a new job. This is unhuman of Capitec to not even recognize my arrangement or request i am a woman and can't live on the street and not eat. i never once denied that i ow them money. And is willing to make arrangement and make a plan to ensure i have R250 to pay monthly as arranged. I am very disappointed with Capitecs service and inhumanity towards me. I am only a human that is living in a world where there is suffering all over the place. I demand capitec to at least refund or reverse my debit order and only take what i can offer them. Very displeased and in destress.