Disappointed in capitec not being able to help against ****mers

I app**** for a loan online due to previous lenders i know that u must approve a debit mandate before receiving funds. As before with other companies that is what i did Chainpay the company i used then deducted money an no loan money was paid into my account. Immediately called capitec customer care line explaining the situation and that i think this could be a **** i was told i need to go into the branch the following day witch was today. And that i did got to the consultant explained the problem and stated i think it might be a ****. The consultant then said he can stop the order but can not get my money back (disute the debit order) i should call the company (****mers) and ask them for my money back. Thank u for nothing capitec bank. I will call the nr again and speak to the lady that says the subscriber u have dialed is not available and ask her if she could pay my money back.