Disappointed in Capitec Customer Service

This is not the first time this is happening that’s why today I’m complaining. On Friday, the 13th of December 2019. I have a savings account with Capitec Bank, and linked to that account I have a flexi savings account. My clients get told to deposit money into my Flexi savings account. One of my clients told me she wanted to deposit at the ATM but the machine was not working she had to go in the branch.. she made it clear to the teller not to deposit the money in my savings account and indicated to the teller that the money must go into the linked account. The teller does not listen she just puts the money into my savings account. My other client also says she made sure to tell the teller to please use the linked account and not the savings account. The tellers do not explain to my clients tut they cannot deposit into the linked account they just do as they please and deposit into my savings.. some of these account places are already debuting before month end due to holidays, now when my clients money went in my savings account the money was deducted straight away for two debit orders, whereas Capitecs tellers could of just explained to my clients and they would of called me.. I was stressed all weekend because I had no cash to pay for my clients stuff and it was urgent. It messed up my business with them and also I felt so guilty.. then on Tuesday morning a consultant call me just to say sorry and explains that my client should of deposited at the ATM.. is that the customer service they give.. it’s really so disrespectful, capitec needs to speak to all their tellers really and preach the same things because half the time some see not to understand what they doing.. I am deeply disappointed because of been a client for years now.. this is the reference ***5for the call I made to capitec.. this is your Evaton branch in Gautenf and Mowbray branch on Cape Town..