AV
Anton V
1 reviews | Active since Jan 2024
30 Jan 2024, 22:50
Disappointed in Capitec Bank's query resolution!
CAPITEC BANK REF/INCIDENT # *** (the latest of several I might add !!!) . On 9 Jan 2024 I asked Captec to perform an INTERNAL transaction. This was done. NOTE - INTERNAL - NO 3rd PARTY INVOLVEMENT!!! Regretfully my balance at the end of this transaction was R0-00. INCORRECT!!! Since then I have spoken to ZILLIONS of consultants - each of them who will "UPSCALE" the enquiry. Today - the 30th January [21 DAYS LATER !!!!! ] - Justin Baker from Capitec's Collections Dept would've (should've) phoned me by 18h00. True to form, Capitec continues to disappoint! The real battle will start when Capitec Bank tries to impose penalties and whatnot on 1 Feb! I am so disappointed.
Helpful (0)
Replies (2)0
Replies (2)AV
Anton V's updateReviewer Update
31 Jan 2024, 16:24Close of business - 31 January 2024. Still not a word from Capitec Bank. My account has still not been regularised. So sad.
AV
Anton V's update31 Jan 2024, 16:24
Reviewer Update
Close of business - 31 January 2024. Still not a word from Capitec Bank. My account has still not been regularised. So sad.
Capitec Bank's replyOfficial
31 Jan 2024, 18:27 Good day Anton
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply31 Jan 2024, 18:27
Official
Good day Anton
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank