Disappointed in Capitec Bank

i have just experienced the same. I did an EFT to a company but cancelled my membership as of immidiate effect. They would not give my money back so I approached Capitec Bank to reverse the money. I was told it would cost me a fee which I had no problem paying. within 7 days the fee was requested and I called to ask why so soon as I have no feedback with regards to my reversal request. Within 3 hours of my call I received a sms to say the recall request was unsuccessful and that I should call the company I paid directly. This is so dissapointing as I closed my 22 year account with another bank to join Capitec Bank with good references