DISAPPOINTED IN CAPITEC BANK

Disappointment with Capitec's Customer Service

Dear Capitec Management,

I am writing to express my deep disappointment with the service I have received as a long-time customer. I have been with Capitec since completing my education, and I had hoped for a stronger commitment to customer care.

Recently, a ****mer reported a transaction of R270 on my account, resulting in the freezing of my account. This has severely impacted my ability to access my funds, which I need for essential expenses such as rent. Despite visiting both the police station and my local branch, I have received no assistance in resolving this matter.

I find it alarming that my account has been frozen based on a report from a ****mer, while I am left without access to my hard-earned money. This situation does not warrant such drastic measures, and I believe it is reasonable to expect a timely resolution.

I urge you to review my bank statements and reconsider the actions taken against my account. The lack of communication and support throughout this process has further compounded my frustration.

If this issue is not resolved promptly, I will have no choice but to consider moving my banking to another institution, as I feel that my needs as a customer are not being prioritized.

Thank you for your attention to this matter. I hope to hear back from you soon regarding a resolution.

Sincerely, Unhappy disappointment Capitec Customer