Disappointed in CAPITEC

So i tried logging into my capitec app and for some reason my accounts are not displayed. I phone capitec they tell me to update my app and restart my device okay, did that **** still nothing.. then i call back and the constant who takes my call checks on the system and says sorry but your acc has a stop on it, at this point im BOILING, and respond my acc is stopped for what reason and she continues to say that someone went to the branch and said that i was a beneficiary of a ********** transaction from their acc.. AT THIS POINT I WAS LIVID and said who the hell gives capitec the right to stop my acc without notification, no focken call nothing... what kind of ***** department does Capitec have? Where in this scenario are they looking after me as a client as im currently unable to use my acc... the poor consultant it wasnt her fault continues to inform me how to get this matter sorted, so i saked what the clients name is and she gives me my brothers name so i say to her ill call my brother but note that im unhappy with Capitec. Anyway i call my brother and start yelling at him why is he logging **** that impacts me and he says he went into the bank to confirm a transaction on his statement as he didnt recognise the acc number but then realised is mine, he never asked them to log it at ********** which i dont mind but for fock sake. WHY DIDNT SOMEONE FOCKEN CONTACT ME, what is the process here. In actual fact anyone can walk into a branch and claim they didnt do a transaction and then theh block INNOCENT peoples accounts...