ES
Elaine S
1 reviews | Active since May 2020
08 May 2020, 18:10
Disappointed
Capitec I am highly disgusted in the way you deal with your clients. I was retrenched in March however still made payments to my loan and credit card. Being unemployed and in lock down I had to borrow money. These funds was deposited to my credit card however due to me submitting a claim as I paid my credit insurance for years my funds available in my account was blocked. These are the only funds I have available to live on for God knows how long. Now I have not a cent due to you blocking my funds without any notification. I will make this public and escalate this unless my funds are made available. I paid insurance every month but when you claim you get treated like this?????
Helpful (0)
Replies (2)0
Replies (2)Capitec Bank's replyOfficial
10 May 2020, 09:09I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply10 May 2020, 09:09
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
19 May 2020, 16:55 Good day Ms Scrooby As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply19 May 2020, 16:55
Official
Good day Ms Scrooby As discussed telephonically, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
