ES
Elaine S

1 reviews | Active since May 2020

08 May 2020, 18:10

Disappointed

Capitec I am highly disgusted in the way you deal with your clients. I was retrenched in March however still made payments to my loan and credit card. Being unemployed and in lock down I had to borrow money. These funds was deposited to my credit card however due to me submitting a claim as I paid my credit insurance for years my funds available in my account was blocked. These are the only funds I have available to live on for God knows how long. Now I have not a cent due to you blocking my funds without any notification. I will make this public and escalate this unless my funds are made available. I paid insurance every month but when you claim you get treated like this?????

0
Replies (2)
Capitec Bank
Capitec Bank's reply10 May 2020, 09:09
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply19 May 2020, 16:55
Official
 Good day Ms Scrooby As discussed telephonically, I confirm the matter has been dealt with.  Kind regards Complaint Management Capitec Bank