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Elize T

1 reviews | Active since Apr 2021

13 Apr 2025, 17:30

Disappointed, disgusted and VERY ANGRY

I was *****ed out of R120000.00 out of my revolving loan of Capitec on the 20th of March 2025. I went and open an case at the police station and did an Affidavit like the ***** department of Capitec bank told me to do. On Friday the 11th of April 2025 they emailed me and told me that the investigation is over and they could not get the money back now I must pay it back. But the bank can see that there is a Tyme bank, Capitec registered account and Hollywood bets that got money, and all 3 of these account you need to give and copy of an ID and proof of residence to open and withdraw money. So was those people that owns those account ask or arrested that has my money, or given to the police to investigate further to find out were my money is. No they just wash there hands and say sorry money is not recoverable. Capitec have no insurance on ***** so must I just sit back and pay money back that I did not even use that was stollen out of my account. I think it is unfair, find the people responsible for it and ask them for the money and lock them up.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Apr 2025, 06:20
Official
Good day Elize Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank