Disappointed

I’m very disappointed in the way I was treated at your customer care, I woke up in the morning and got notification that money has been withdrawn from my account , and I rushed to check my bag and I had my card with me but an amount of over R3000 was debited from me , how does this happen , I immediately called the call centre they I advised I go open the case but the is nothing they can do on their side , my question is how do you allow someone to withdraw from my account without a card. This is the second time this incident is happening to my account, Last time this year Capitec did this to me now I’m going through the same process , how do I trust you going forward , how do I stay wit the bank that does not protect my account and money. I was very emotional and confused when I spoke to the consultant but hearing him say there is nothing they can do and its my faulty that I had earlier on made a withdrawal at another bank I should have not done that ?

How ? I ask when everyone knows that we have limited ATM in Soweto after the unrest and looting situation so basically he blames me , I’m hurt and I will defiantly end my relationship with capital after I resolve this case twice in 2 years

Name : Busisiwe Nkomo