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Shakeenah P

1 reviews | Active since Nov 2022

24 May 2025, 10:53

Disappointed

I am so disappointed in Capitec and there staff if I could give 0 I would I went into there branch 3 weeks ago regarding a dispute agent laying half way in her chat cleaning her nails had no interest in helping me then eventuystart looking in my query called call centre then advised she needs to email her exact words was I need to email your stuff to this department and that's it you must wait for your refund I don't have a time frame I asked for reference number was told need to wait for this department to get back to her then she will have a reference number she would call me 3 weeks later still waiting for refund and a call sent numerous emails to Capitec client care no response disgusting how clients of Capitec are treated

0
Replies (2)
Capitec Bank
Capitec Bank's reply24 May 2025, 12:36
Official
Good day Shakeenah. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
SP
Shakeenah P's update25 May 2025, 12:34
Reviewer Update
This was the reply I received from Capitec but it don't make sense how can they say not taken up if the payment of April should have set this in place and should not have cancelled if this was cancelled why take the payment

The feedback below is the outcome of your query:
“Policy taken up on 25/12/2024
The policy was not taken up because the first 3 payments of the policy were missed.
The policy not taken up date is 24/04/2025.
The collection date is the first of the month.
The debit order that was collected on 08/04/2025 is still a valid collection for April, and the client is still covered for April.
There is no refund due to the client.”