Disappointed customer

On 2025/01/08 at 21:00 i was at my place of residence when i received notifications from my banking app that five transactions took place and my account was cleared out. I immediately got in contact with capitec via whatsapp and reported the matter. I have received an incident report and i informed that that the transactions show pending and should place an hold on it. According to my bank account it was a furniture store in pietermaritzburg that used my details to do the tansactions at 21:00. Now who in their right mind will travel an hour to "purchase" goods at a furniture store at 21:00. I have opened a ******** case and forwarded the case number to capitec. Since then i have been in contact with capitec via whatsapp and got the same answer " that they are working on the matter" i was even accused by a lady by the name of michelle that it was my fault that my account was cleared out. My bank card is with me and i never gave my pin to anyone. Now my question is, if the bank acoount shows transaction pending, why on earth will it take 21 days to resolve the matter. Just a reversal of money could have been done. I suspect that "their" invistigators at the ***** section dragged their feet and the "pending" satus has gone through as paid. So what do i do beacause no one contacted me via telephone to discuss my case as capitec promised. The client services of the ***** section cannot give me a name of the investigating officer. Just "they" . How do i buy bread for my granddaughter to eat at school when school starts on wednesday. The other learners will have something to eat whilst my granddaughter sits with an empty tummy beacause her grandmother has no money.