Disappointed customer

They just said I can't get money they banked and erased from my bank statements from last year. The complaints department didn't manage to provide any proof of myself getting money back or the apps banking the money. They take too long today I haven't received my R143.00 which I need so desperately I can't Escalate the case as well. They do not emphathize with me their customer service is not good. I'll change banks soon and tell everybody to be careful of Capitec and rather pay more monthly fees with other banks for efficient service delivery