Disappointed Client - Paid up accounts

Good day I wrote a review a few weeks ago regarding my paid up accounts which have not been updated on the credit bureau. i got correspondence from your complaints department and the lady was very helpful and she advised me early last week that the update had been done. I checked my record this morning and both accounts still show a balance. please advise why this is such an issue to update the system. Positive balances when they are not influence my credit score allot.

disappointed client