Disappointed client

My daughter who has a capitec account is working in Doha but stil has her sa bank account as she has investments with it. Problem is bcs she only uses her sa cell phone when she is here she has no way of gaining access into her account from Doha as her account is linked to her sa number. For the past 3 weeks we have been trying to get hold of capitec via email, whatsapp, call center to no avail besides 1 email that said she must email them with her overseas cell number which she did. I have copies of all communication from our side just to get an automatic email respons or a phone that just rings or you hold on for 5 to 10 minutes for a constant. This is very stressful as she urgently needs to transfer money to me but because she has no access to her account she can't do the transfer. Very disappointed that they never make the effort to even try communicate with their clients.