Disappointed client

I'm so disappointed with capitec, since June there have been debit orders of R500 from but I wasn't aware. I only got aware this month when because there's money that was sent to me and immediately after getting that money I saw two R500 debited from my account. When I check my transactions, I noticed that they've been doing this since June till now and to top it all from October they've been debiting 2x R500... I went to the branch to enquire, they simply told me that they can't see where my money to and they can't reverse it. I've always heard people share their bad experiences with capitec and this time around, I had my share of the horrible experience