Disappointed Capitec Client

I've been a satisfied Capitec client until they decided to put a stop on my account on the 3rd of December 2021. I had to phone their call center to find out that my account was suspended. An explanation was given which I understood at the time and was told to provide an affidavit as well as a copy of my ID and that the incident would be resolved within 24 to 48 hours.

I did exactly that at the Centurion branch on Monday the 6th of December 2021 and was given a reference number.

Regretably no one has come back to me since and to date I still can't access that account. I have made several attempts to get assistance through the call center, which is proving to be futile as no one there seems to know exactly how their processes work and what I can expect next. I keep having to answer the same questions over and over again.

It is extremely disappointing to receive this kind of treatment from a bank that I have trusted with my money for so many years 😢