DISAPPOINTED!

I have been using Capitek for years and I have never had any complaints. This morning at about 9H40 I transferred money from Capitek account with immediate payment using their app to my other account. The money did not reflect in my other account, usually it takes about about few seconds. After 30-40 minutes I called the customer Centre and told them what had happened. I was told they will investigate a missing payment and the waiting period is 2 to 14 days. I transferred this money with immediate payment because I needed to use it immediately and now this. I am so so disappointed by Capitek, how does money go missing! Unbelievable!