Disappointed ☹️

We are deeply saddened by our recent experience with Capitec funeral cover. We faithfully paid our premiums without fail, trusting that when a time like this struck, we would not have to stress. Unfortunately, after submitting our claim on 29 May 2025, the process has been extremely disappointing. Our claim is still under investigation with a promised resolution within 14 days, yet the deceased’s body remains frozen at the mortuary, causing us great distress. This has been the worst experience during an already painful time. We expected a quick and compassionate response, but instead, we face unnecessary delays and uncer*****y. Very disappointed. 😔