Disappointed

Hi ,am your client and for a long time I had no problem with you guys ,I've been with you since 2015 and recently I saw that we can now play lotto on the app ,I played in December and won 20 rand ,as much as your rules say you will pay within 7 days capitec paid a month later ,I played again on the 25 of January and still won and it's now 7 days later ,am still waiting for a pay out ,why are your ads miss leading us ?we play this coz we need the money ,I could have went to shoprite to play however I saw it easier with capitec but now am disappointed, *** that's my number