Disappointed by service received

I withdrew money at one of the local atms in Vereeniging,Arcon park to be exact ATM I.D is 6143 whereby after the entire transaction was done and it was time for the money to come out nothing came out as i checked inside the ATM the money was jammed and torn into pieces hence it was stuck I called Capitec and G4S who I was advised that they are the loading company to that particular ATM and both companies said there is nothing they can do to assist me,Capitec claimed its Saturday and they do not have a technical team to send out i need to wait for 48Hrs,mind you schools are opening there is no food In the house for my kids and they do not even promise that the money will be retrieved in those 48hrs.