DISAPPOINTED BY CAPITEC

So I have been banking with capitec since 2017 but what they did to me recently I am truly hurt, I went to change my card a few days back then paid for it ,following day with my new card decided to withdraw then the atm swallowed my card ,I went to the Cresta Mall Capitec branch and I was told that unfortunately I would have to pay for a new one AGAIN,how is that fair ? I literally cannot wait to move my debit orders to my other banks because I cannot, I am done!😭