DISAPPOINTED BY CAPITEC BANK

IM VERY DISAPPOINTED BY THE SERVICES I HAVE RECEIVED FROM CAPITEC BANK DECEASED DEPARTMENT.MY HUSBAND PASSED AWAY IN FEBRUARY AND THEY REFUSING TO GIVE ME THE STATEMENT OF ACCOUNT SAYING THEY NEED A LETTER FROM HOME AFFAIRS CONECTING MY HUSBANDS PASSPORT TO THE DEATH CERTIFICATE .

I ASKED THEM TO CONTACT HOME AFFAIRS FOR THE LETTER AS I WAS TIRED OF GOING BACK AND FORTH TO HOME AFFAIRS FOR THE LETTER .AS THE HOME AFFAIRS SAID THEY DONT KNOW WHAT LETTER THEY WANT BECAUSE THE DEATH CERTIFICATE WAS ISSUED BY THE HOME AFFAIRS .

BANKS DONT THEY VERIFY PERMITS AT THE HOME AFFAIRS IF THE PERMIT IS GENUINE OR NOT BEFORE THEY ISSUE SOMEONE A BANK ACCOUNT.CANT CAPITEC CALL HOME AFFAIRS TO CONFIRM OR GET THE LETTER THEY WANT.

IM NOT ABLE TO CLOSE HIS ACCAOUNTS BECAUSE CAPITEC IS HOLDING ME UP .OTHER BANKS GAVE ME THE STATEMENT OF ACCOUNT WITH NO HASSLE .