lW
linda W

1 reviews | Active since Dec 2015

16 Apr 2023, 11:59

DISAPPOINTED

I WISH SIYASANGA OF COMPLAINTS MANAGEMENT AT CAPITEC COULD BALANCE ME HERE BECAUSE THIS IS INSANE.DOES YOUR INSTITUTION HAVE A WAITING PERIOD WHEN ONE HAS SWITCHED FROM AVBOB TO CAPITEC.IF YES SPECIFY THAT PERIOD IN THIS PLATFORM SO THAT ANYONE IN SOUTH AFRICA COULD HEAR IT LOUD AND CLEAR AS I WAS ALSO THINKING TO SWITCH MINE TO YOU.IF THERE IS NO WAITING PERIOD AFTER SWITCHING,UKHONA OPHAMBANAYO CAUSE IT HAS BEEN A WEEK THAT MY HUSBAND HAVE BEEN FURNISHING YOU WITH PROVING DOCUMENTS THAT HE SWITCHED FROM AVBOB TO CAPITEC.SO JUST TELL ME HOW LONG WAS HE SUPPOSE TO WAIT BECAUSE WHEN HE DID THE SWITCHING HE WAS TOLD AT KING WILLIAMSTOWN BRANCH THAT THERE WONT BE A WAITING PERIOD.YOU GUYZ.SENT US AN EMAIL THAT THE CLAIM COULD NOT BE FURNISHED AS A RESULT OF WAIVER OF PERIOD.BALANCE ME WHAT NO WAITING PERIOD AND WAIVER OF PERIOD MEANS BECAUSE THE LINGO YOU ARE USING COULD BE FOREIGN TO ME.EXPLAIN TO ME IN SIMPLE TERMS WHAT WAIVER OF PERIOD MEANS.HAD WE KNOWN THAT YOU WOULD DO THIS TO US WHO WOULD HAVE NEVER SWITCHED TO YOU BECAUSE WE HAVE HAD THE POLICY THAT WE SWITCHED FROM TO YOU FOR 6 YEARS.TELL THE TRUTH BECAUSE SOUTH AFRICA IS LISTENING,DO MOT BIT AROUND THE BUSH SOTHAT PEOPLE COULD KNOW WHO EXACTLY ARE YOU. Show quoted text

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Apr 2023, 12:42
Official
Good day Linda 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank