Disappointed

As I client of capitec I'm disappointed an disgusted with the type of service I have received from the branch an assistant manager phindle madlala at mall of the south she refused to to stamp a document stating that my wife in not banking with capitec yet I have gone to different banks an had no problems with them stamping those documents I a client of capitec for the pass ten years already an it's the first time that I received such terrible service surely it can't be so difficult to stamp a document as my wife is working in a call center an by the time is finishers off for the day the branch will be closed all it takes is a few minutes to type in the id number to check if my wife is banking with capitec or not If other banking institutes can check I don't understand why capitec has such a huge problem matters like this shouldn't be problem at all an because of this I'm strongly considering of banking elsewhere very disappointing If I could I would give zero rating