Disappointed

I have never thought that the bank that seems to be invested in averting and combating financial crime would turn out to be the very bank that makes me a victim of such a crime. I am trying to figure out whether Capitec harbours ********s who abuse the name and uniform of the company or it is just the poor system that fails clients by allowing ********s to do as they please with confidential information that affect our bank accounts. I received an alert stating how successful my transaction with MTN was. This came as a shock to me as Capitec always does a debicheck first before any new debit order transactions, Hence the first time I was given that opportunity and I was able to decline. I tried to pursue the matter with Capitec and I was told to communicate with MTN and find out what happened from them, I find this infuriatingly absurd since I have a business relationship with Capitec and was assured the security of my money I bank with the bank. I have nothing to do with MTN. I know nothing of the purchase made from MTN and would like to reiterate that I never approved of such a deal. My main concern is the person who approved the debit order on my behalf, according to my knowledge I am the only one who can accept or decline debit orders so I find this act of dishonesty to be on the bank's side.