DISAPPOINTED AT CAPITEC'S LACK OF CUSTOMER SERVICE

On the 23 July I was double debited by a company called Cobalt, I went to their premises to query this and found out that the offices had been burnt down during the riots. I then called capitec to ask them to reverse the debicheck and they advised me that they cannot do it because they are not aware of the arrangement between myself and the service provider. Fast forward, Capitec called the service provider and they admitted that they had system issues hence the double Debit. I called the service provider to ask them to refund me my money but till today I have not received the money back. This is now clearly a case of ***** and Capitec is now well aware that the company wasn't supposed to debit me twice yet they still refuse to do the reversal. I'm quite disappointed because this clearly shows that anyone can do as they please with my money and my bank will not assist me even when it's clear that I've been de*****ed.. Its not the first time this is happening but I let it go the first time because it was a small amount. The ********** know that capitec is their playground and they clearly know that Capitec will not do anything to help their customers recover the money. I am so sad and disappointed at the lack of care by my bank