DISAPPOINTED at Capitec Funeral COVER

Item: Capitec Bank
Rating: 1
Author: Anastasia S

VERY DISAPPOINTED at Capitec funeral services. Have a funeral policy for few family members with them since 2019. My aunt died, submitted all supporting documents. Received a call from them asking for banking details..... A hour later they send me a sms that my claim needs to be assessed. They responded with 5day forensic validation but she died of natural causes!!!!! Funeral on Saturday in Eastern Cape and I'm stuck in Gauteng. Really!!!!

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

16 Feb 2022, 17:47

Good day Anastasia

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply16 Feb 2022, 17:47

Official

Anastasia S's updateReviewer Update

17 Feb 2022, 16:57

Good day,
Thank you capitec bank for your swift response. The issue has been resolved. Much appreciated

Kind Regards

Anastasia S's update17 Feb 2022, 16:57

Reviewer Update

Good day,
Thank you capitec bank for your swift response. The issue has been resolved. Much appreciated

Kind Regards