disappointed @ Capitec

i am disappointed in Capitec

i have transfered the money to an incorrect beneficiary and called capitec 5 minutes after i have discovered but they told me they have to get authority from the incorrect beneficiary to reverse the money , and when i ask what happens if they cannot get hold of the incorrect beneficiary ? Why is it that is difficult for you as a bank to reverse the money then when the person comes and complain you will have a recording that informing you that the money was sent to the person by mistake ? didn't you say all calls are recorded?