LP
Lebohang P

1 reviews | Active since Apr 2019

11 Sept 2020, 09:17

Disappointed and worried client

********** transactions

I am so disappointed with Capitec at the moment for so many of us to be waking up to such. I have duplicate transactions, bought groceries on the 9th Sep money went off and again this morning I wake up my money is gone and it's the same transaction that went off on the 9th Sep.

I have been on the line with no luck not sure what's wrong with their call centre

Can I please have back that money as I am highly expecting and that money is for any emergencies I might incur.

Not sure how we should trust the bank with our money if it's not secure as this is not the first time this happens. Really worried

Your urgent assistance will be highly appreciated.

0
Replies (2)
Capitec Bank
Capitec Bank's reply11 Sept 2020, 11:37
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply13 Sept 2020, 08:20
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Complaint Management
Capitec Bank