Disappointed and unprotected customer

I have had an ongoing case with Capitec since last year! This is marking probably the 5th month and it seems I'm not protected by my bank. My funds were put on hold after they reported that they were proceeds of *****, while after providing them all the evident that proved that I was the one who was actually bring *****ed, they have failed to help me. Every single time I call. The matter is bring "escalated" with the 3rd party bank. Where as the person from the 3rd party bank is the one that is actually *****ing me! How come that person who is *****ing me is protected by their bank yet my own bank even after sending them all proof of how I've been *****ed is not helping me. This is sickening. I called a few weeks and was told someone would call me back. I called 2 times already this morning and both times my call was just dropped.