AS
Andrea S

1 reviews | Active since Jun 2022

09 Mar 2023, 21:30

Disappointed and regretful baking with capitec

Hi guys, id like to know why Capitec has so much interest on their paused loans. I informed you guys that im no longer employed Covid played a huge role in me fining myself without a job in 2021. I have since worked part time and still hussling for a full time job. How come, my access facility oustanding amount increased with a couple of thousands within two years since i last made a payment. Are you guys trying to rob me , this is making things difficult for me how do you expect one to pay you back when theres so much interest on my paused loan. I thought i made it clear with your banking consultants couple of times already im not secured with a job yet. They made it clear to me the interest will not be this bad yet im shocked to see an additional R4k+ added to my oustanding amount. Im very unhappy with your service. I wish to just finish my damn payments with you and close my account you're ******s exploiting clients of yours.

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Mar 2023, 12:25
Official
 Good day Andrea

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank