Disappointed and my good bye to this Bank

I am so much disappointed with capitec and I will never ever use their banking services again... I transferred money to my capitec account and immediately after the transfer the was money going out from my account to Godaddy.com saying I have made a purchase... I called Capitec after calling Godaddy to ask what is this money for coz I did not purchase anything from their account... Goddaddy advised that they could not see anything on their side I should call my bank to do a reversal... I called capitec and spoke to the guy by the name of Jayde Mitchell, firstly the guy kept me on hold for almost two minutes when I told him my airtime was running out, secondly after keeping me on hold he got back to me and told me how much is capitec would not compromise my banking details and that I will be charged R160 if they initiate the reversal process even if the transaction reversal is not successful... I asked him how come I get notifications to approve on the online banking whenever I make a purchase online and for this specific one that I know nothing about I could not get a notification I just see the money out of my account... He kept emphasizing that they will charge me R160 if they start with the investigation... What type of nonsense is that? If I cannot be protected by my bank then how is my money safe with them? Why would I call capitec if I knew about the trasaction? And why the hell didn't I get a notification to approve it? This is my good bye to capitec! What is the use of banking with a bank that can not protect you? And their client are very rude, this jayde was not even giving me time to speak he just wanted to tell me how much they would just me for investigation... Really?