Disappointed and in need of help

I DVN Mahlangu, have an account with capitec. This past week I received a message that I should go to the bank to consult. On the 15th on pay day of February my card declined. When I went to the bank they said my account was suspended due to someone having **********ly accessed my personal information and app**** for a loan. On query at the bank the signatures did not match and I was informed that the account was closed and under investigation which may take 2weeks. Asked about my debit orders I was told to inform companies until investigation has been concluded. I am left with no funds as a result as schools just opened and do not understand why I must pay for the *****ulence of another individual. As to why the bank cannot trace where the transaction happened and why was the application considered without pay slips and proper thorough investigation. It is now unfair I have to suffer due to an error on their side. Above all where besides the bank can people have accessed my bank statements if not in the bank itself and have access to all my information as well as transfer funds to my other standard bank account which has also been suspended. I am left stranded. My contact number is ***