BN
Boitumelo N
1 reviews | Active since Dec 2018
15 Jul 2020, 09:11
Disappointed and Frustrated customer
I have app**** for financial relief and capitec agreed but I'm now surprised when they take money from the account which is the initial amount not the money we agreed on so it means that I only got relief for 2months I'm really frustrated with Capitec. And I have been trying to get hold of them I waited 30min on the phone.
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Replies (2)
Capitec Bank's replyOfficial
15 Jul 2020, 11:08I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply15 Jul 2020, 11:08
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
BN
Boitumelo N's updateReviewer Update
17 Jul 2020, 09:37I'm really disappointed that Capitec acknowledged that they debited money that we did not agree upon and now they say if they refund it my loan will be in arreas I mean who's fault it that. Imagine having financial problems and making efforts to make arrangements then capitec decide to ignore them now its my problem as a client.
BN
Boitumelo N's update17 Jul 2020, 09:37
Reviewer Update
I'm really disappointed that Capitec acknowledged that they debited money that we did not agree upon and now they say if they refund it my loan will be in arreas I mean who's fault it that. Imagine having financial problems and making efforts to make arrangements then capitec decide to ignore them now its my problem as a client.