Disappointed and extremely hurt by how my case was handled by Capitec

It is with a sore heart that I write this message to your team, not to swear but to say how disappointed I am in the treatment I have received with a **** of over R60 000 that happened to me on the 4th of July 2022. While I was having lunch on the 4th of July 2022, I was approached by 3 young men and a young woman. I thought nothing of it because they looked young and had said that they are promoters at checkers and were basically converting checkers card points into vouchers. As I said I thought nothing to it as they were young. This happened around 12h30. They took a picture of me saying that its basically to be identified as the card holder. As I said I thought nothing of it. At about 13h24 I received a call from the ***** department from Capitec asking me the relevant questions and also letting me know I was potentially ****med, and all the accounts had been emptied. I asked my manager to leave work and go to the Capitec branch in Rivonia village where I was assisted by a consultant named Michael. Michael asked me to go get a case number and an affidavit at the nearest police station of which I comp**** and went immediately. I took the documents back to the branch and Michael informed me that this would be investigated, and that the forensic department would get back to me. Thereafter that was the last time I heard from Capitec. I was the one who called every second day to follow up and it seemed as though from the onset that my case was not taken seriously. No one communicated with me for over two weeks, and I had to do all the calling and I even went back to the branch to see Michael. That is when he informed me that R15 000 had been recovered and he also showed me how the money was sent and to which bank accounts and cash send transactions. I also asked a friend who works at Capitec to assist me and he too confirmed that R15 000 had been recovered and the investigation was ongoing, still not a word from Capitec bank to me the victim. After sending a follow up email to Capitec I received a call from one of the agents on the 19th of July 2022 at 16h49 with the number ***. This is when this person told me that he is ‘sorry’ nothing can be done about my loss. I could not understand this at all more especially how this entire case was handled and all I get is a sorry call??? Also this person told me that I have lost everything even though he also told me that the accounts the money was shared with had owners which I don’t understand. This goes back to how unfairly treated I have been in this entire process. Also the agent mentioned the R15 000 that was recovered did not belong to me and yet it came from my account because the ******** sent that money into my account. THIS WAS A LIE BECAUSE I CHECKED MY BANK STATEMENT AND R15 000 WAS NOT SENT TO MY ACCOUNT. I was then told that the money was given to the person who reported the **** on their side. This is so unfair because also I was informed by this agent that had the person not reported this, I would of never known up until I go try to use money. HOW DOES CAPITEC ALLOW OVER R60 000 TO LEAVE AN ACCOUNT AT ONCE CLEANING THE ACCOUNT AND LEAVING IT WITH R0??? YET I AM A PERSON WHO HAS A DAILY EFT LIMIT OF LESS THAN R5000???? AGAIN, I REPEAT THAT THIS IS NOT FAIR. I have been approached by different banks who wanted me to join them, and I have always declined because of the relationship I thought I had with Capitec. The worst thing to ever happen to someone and all you get is a sorry??? I cannot accept this I am sorry but this needs to be reviewed. I have been an advocate for Capitec for many years and I have people who joined and Capitec and left their banks because of the long-lasting relationship I have had with Capitec. I have struggled so much with this process and my mental health has taken a knock as I cannot sleep nor focus properly. Put your self in my shoes where you constantly need to borrow money from people because clearly your bank has showed you that you are just a number. We talk of treating customers fairly which is a an FSC requirement and I can confess that I have been a victim of unfair treatment. I humbly ask that someone get in contact with me, and that the decision made by Capitec be reviewed.