Disappointed and ended up happy

I arrived at capitec bank at metlife mall in king williamstown @07h00 on 30 December to deposit the money that my son was saving for the whole year.The doors were opened at 09h00 and boom the tall light complexioned man with dreads told me carelessly that they do not have such a till to accomodate coins and I was so frustrated saying to him wow after having qued for 2Hrs and he said there is nothing he can do to assist me and left me frustrated.Then a lady dark complexioned who was assisting their clients with the machine came to me and said wait sisi do not go I am gonna call our other two branches to check if they have these tills.While she was busy calling I went to Checkers asking them to take my coins in return of notes,which did happen.By the time the lady was bringing the response to me I had notes already and she asked me not to que because I had qued for 2hrs.She then taught my 15 year old son how to do a cash deposit and my son was so happy to learn how to do a cash deposit and that his money was in his bank account .He is now swiping using his card.Thank you to this lady who assisted us and wish the tall light complexioned dreaded young man could learn on how to put a smile on a client's face.Thank you so much ntombazana even though I dont know your name