Disappointed and disgusted at the pathetic service

On the 19th nov 2015 I went into the bank to open a saving account<br> After waiting more than 30 minutes in the queue I was assisted by a sleepy consultant<br> Who took my ID (green bar coded ID ) and advised she will be back, she returned after leaving me waiting for 15 minutes<br> With a gentle men , who did not introduce himself , and advise that capitec is not accepting (green bar coded ID)<br> And I should immediately go to home affairs and get a card ID , he also advised all banks are not accepting ,the green bar coded ID<br> I later called FNB which approved my savings account and offered me a platinum account, I have the card in my possession<br> This is service is unacceptable<br> Capitec please upskill ur staff with correct processes and people skills<br> I did go back to capitec bank and the supervisor , a very professional person named TARRYN was most helpful and advised that the <br> green bar coded ID is still valid <br> thank you Taryn your manager lindiwe nhlapo should employ more people like you <br> <br>