Disappointed and Angry

On the 29/07/2019, I wrote to Hello Peter so that they can help me to get my money back from Capitec which I deposited in the wrong account. Capitec rep**** on the 30/07/2019 that they have referred it to the Complaint Management and the feedback will be provided within 5 working days. Today it is the 13th of August 2019 and no one has ever came back to me with the feedback. I have been calling the capitec complaint management and sending emails to their client care but could not get feedback about the investigation. On the 5th of August 2019 I called them and they told me that Tanya De Klerk is the one who investigate this complaint and they told me that she is busy but they will tell her to call me back, since then I have been waiting for a call. On the 8th August I went to Soshanguve crossing branch for help, the consultant called complaint management and they told him that I should go to Police station to report the matter, I told them I will not go to police station it is the duty for client care and the complaint management. What is it that is so difficult just to reverse the money back into my account??? He the consultant called again and talked to Candice" and Candice took my email address and cell phone number and said they will contact me on Monday the 12th of August since Friday was a holiday. No one came back to me. What should I do? Take Legal steps?