Disappointed about Capitec

This morning when I woke up I wanted to buy electricity unfortunately I couldn't because my account was only showing 32days notice. I then call customer care and spoke to Sammy who told me that the account show that I am a deseased and it's the system error that made a number of people deseased and I was not given a reference number, how on earth can a system do such error without an individual pressing a button. Instead of them investigating the person who did this they decided to keep quite no email apology no phone call apology. I had to leave everything that I was doing to go to the branch and use my money. Before I even go to the mall I check my app it was same thing. To my surprise after the lady at the branch touch few buttons the app was OK I could see my savings and other savings account including 32 days notice. Therefore I need to be refunded the money I used to go the branch. Another thing I always send messages to Customer care they don't respond to any of your messages.