Disappointed

I’m so annoyed with Capitec bank slowly I’m starting to loose interest in this bank because they don’t listen to clients they do as they want on the 16th of April 2024 I requested a reversal on my online purchase that I made few days back because I was suspecting ***** then I was told that I must wait 30 days and see if I won’t get my items then I explained to that person that this thing is all over the social media that this people are ****ming people and I saw on one of the platforms that you managed to reverse the money to one of your clients then they still tell me I must wait .now I waited until I contacted Capitec again the they telling me that the company says the item has arrived and I asked arrived where and who received it ?they can’t say and I showed them the tracking information and the email with the company that I bought at so is been over a week they have been investigating and my question why would I lie and say I didn’t get the items while I got them . Why would I waste my time and data to be talking about one thing?I feel like Capitec is no longer the same like the back years the service is no longer the best I feel like they failed me as the customer because I told them while there was still time and I really want my money.