Disappointed

Item: Capitec Bank
Rating: 1
Author: Jeanette J

I am really disappointed with the reversal policy of Capitec bank. I made a payment on the 18th of December by mistake to my rental agency. So I called Capitec today 21.12.2020 as I could not get a hold on anyone over the weekend.

I was now told it takes 7 - 14 days for reversal and no guarantee that it would be successful. I am really disappointed, it is December month. I accidently payed now, when it was not due. Now I dont have any money till finally Capitec reverses the payment. I have tried contacting the agency myself but they are closed till 5 January.

Maybe Capitec must revise the policy as I do have to pay R160 for the service regardless if it is successful or not.

REALLY SAD AND SO DISAPPOINTED!!!!

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

21 Dec 2020, 13:24

Good day Jeanette

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply21 Dec 2020, 13:24

Official

Good day Jeanette

Kind regards

Capitec Bank

Jeanette J's updateReviewer Update

21 Dec 2020, 13:35

Thank you, I really hope this matter can be resolved much quicker.

Jeanette J's update21 Dec 2020, 13:35

Reviewer Update

Thank you, I really hope this matter can be resolved much quicker.

Jeanette J's updateReviewer Update

22 Dec 2020, 14:20

I am still waiting for Capitec to contact me. So I called again. The case is now only escalated. It is December with lots of public holidays.

I urgently need the refund of my money! I made a mistake on the app when I made payment.

Really hope someone can assist me quicker. I cant wait 7 - 14 days!!!!!!!!

Please assist

Jeanette J's update22 Dec 2020, 14:20

Reviewer Update