Disappointed

I am very disappointed with Capitec bank. I have been retrenched at work and I went to Capitec Bank branch in Diepkloof square and informed on of the consultants about my current situation and submitted all the relevant documents to make payments arrangements with them since I’m unemployed. To my surprise I been receiving calls from Capitec bank collection contact center regarding my credit facility payment. I’ve been explaining the very same thing again and again everyday. Today I received a call again and spoke to a rude consultant of Capitec bank Lerato Mpuru whom I explained to why I haven’t paid and she asked about my provident fund and uif of which I explained to her that I’m still awaiting payments. Then she started telling me that I have to pay the full amount of R3700 because my salary is more than that am so how come my provident fund won’t cover my debts. Does she even have the right to give advise regarding my finances and budget. I have made an arrangement so I don’t know why she’s so rude. Is she even accredited to be telling me how manage my finances. Capitec you need to educate your stuff about customer experience, manner of approach and telephone etiquette. Lerato Mpuru or whoever you are, you are very rude.